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      ChenMed

      Engaged employer

      ChenMed reviews

      Hard work pays off - Customer Service Representative ChenMed Employee Review

      4.0
      16 May 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Potential for growth and team culture is great. They also emphasize coaching up employees which gives you many opportunities to succeed.

      Cons

      You are taking inbound calls back to back, so you can burnout easily. Breaks are given and calls can be escalated.

      avatar
      ChenMed Response
      11mo
      Thank you for sharing your valuable feedback. We're so glad to hear you recognize the great team culture and our commitment to coaching up employees, which provides many opportunities to succeed. We truly believe in investing in our team's growth and development. We also appreciate your candidness about the demands of your role and the potential for burnout. Your insights are important as we always look for ways to enhance our support and ensure a sustainable work environment, so we encourage you to reach out to employeerelations@chenmed.com to further discuss.

      Explore other reviews about ChenMed

      5.0
      19 May 2026
      Nurse practitioner
      Recommend
      CEO approval
      Business outlook

      Pros

      -ValueBased care driven. -Mission and Vision. -Growth opportunity. -Work-life balance.

      Cons

      Challenges to meet metrics dependent on market/location- but not impossible

      2.0
      18 Apr 2026
      Care promoter
      Recommend
      CEO approval
      Business outlook

      Pros

      Vision is excellent. Pay is decent.

      Cons

      At first it was a great place to work. Now, not so much. Have been working short staffed for quite some time now. The job is tough, so many tasks, so little time. Yet upper management expect us to do more, more, more. Heaping tasks upon us all the while knowing how short handed we are. Do this, do that...it's ALL about the NUMBERS anymore, no longer about quality care. AND if the patient doesn't comply with the PCPs advice or they don't show for their appointments, it's the staff's fault. It is ridiculous! They tell us over and over-it isn't about the numbers but if we don't meet the metrics, we get penalized. Just isn't worth it any longer. Actively seeking other employment. Ask any of the front line workers-PCPs, CP,s CFs, RTs or CCs...they will tell you the truth. Notice all the glowing reviews are from management positions, not the front line workers. Sorry, ChenMed, I have not had many good days with you.

      2
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