23 Sept 2020
Anonymous employee
Childs Farm Response
5yThanks for your review. We miss the dogs and our office, so we are glad you agree on these as pros of working at Childs Farm.
Covid-19 has been a challenge. Whilst we have of course taken learnings, we hope we are never in this position again. As a small business, we were in the difficult position of having to make changes. This involved sadly letting some team members go (after supporting them through the Government Job Retention Scheme) and hiring new skillsets to meet the new challenges. It also involved bringing two individuals back from furlough leave and back into their permanent roles where they are thriving. Our focus has been on being as flexible as possible, making staff feel valued, and supporting them in balancing work and home life, whilst always trying to meet the demands of the ‘new normal’.
As an employer we have no control over the ordering of these reviews. You will see that they often do not appear in date order. We are always looking for ways to elicit more feedback from staff and improve, and we encourage staff to do that whenever and however they choose. By doing a staff engagement survey twice a year and acting on feedback, we have improved 6 percentage points from 79% engagement at the end of 2019, to 85% mid 2020 – despite a tricky year. We have an incredibly energetic and passionate team who we are very proud of, and we look forward to seeing the amazing things they go on to achieve as they grow with the company.
Childs Farm are committed to building a culturally, socially and ethnically diverse workforce, and to representing the beautiful diversity of our consumers. Since opening our London office in Spring 2020, we have been able to widen our pool of talent and attract candidates from all backgrounds, bringing some incredible people on board. However, in order to achieve proper and sustained change, which is what we are striving for, it does take time and does not just happen overnight.
As always, this is not the forum to address every single one of your points, however if you would like to discuss any of your feedback that we haven’t specifically addressed here, please don’t hesitate to get in touch.
And finally, it’s not just Katsu curries that we offer for celebratory lunches / to say thank you when the team has achieved great things…sometimes it’s Yaki Soba!