Perfect side hustle - Host City Unscripted Employee Review

Great opportunity to meet travelers from around the world. Flexible work compared with many traditional jobs. Good place to gain experience as a new tour guide. Guests were generally wonderful, and I consistently received positive feedback and 5-star reviews. You can learn a lot about guiding and the tourism industry.

I felt the company placed more emphasis on internal procedures than on the actual guest experience. Going above and beyond for guests, such as voluntarily picking them up from their hotels, sometimes created additional administrative responsibilities rather than being appreciated. I felt too much responsibility was placed on guides, while communication with guests could have been shared more effectively between guides and the office. The evaluation process was not always clear. While guest reviews were important, other criteria such as professionalism, reliability, and communication seemed subjective, making it difficult to understand how performance was assessed. The support provided to guides was more limited than I have experienced with other tour companies. Commission rates for guides were lower than those offered by many other companies in the industry.

Great people all round the company

Management and leadership was all over the place, Strategies and campaigns where never given time to see if they stick or not