Pros
Benefits are amazing. They give you free healthcare after a year and it's pretty cheap anyway. Free soda and fully stocked store. Pretty laid back for a call center. Great incentives (tv, cars, playstations, ipads etc..). Cool people and music playing all the time. Doesn't feel like a prison like most call centers. The home security and home services side is really good and well run. The best supervisor I ever had works on the verizon/movearoo team. I would definitely recommend that team to any prospective employee. I know people on the AT&T team who love it. Everyone who gets promoted to the quality team, corporate, HR and any other dept LOVES it.
Cons
Home services department: The call quality. I would suggest that they do a better job of marketing, filtering calls and acquiring leads. A lot of people would be calling for ridiculous reasons not remotely related to our job as sales agents. People calling for services that aren't in their state. Insurance Department: Again the call quality. We had 37 states where we were licensed and I still have days where 75 percent of my calls flood in from states where we aren't licensed. Also the companies we work with, insure incredibly sub-standard people often having to pay $1000 a month. I'm not even exaggerating with that #. That is a pretty common price. Management somehow mismanaged funds this year and everyone had to take an hours cut during the holidays. The insurance department is the exact opposite of the home services side. I would never recommend the insurance department to a new employee.