Challenging and Rewarding. Never a Dull Day! - Support Technician Client Intellect Employee Review

I left my previous place of work in search of something with a bit more exposure to larger scale technologies. My previous experience was with small scale Windows networks, so I wasn't without experience. The interview went well and I was hired at a very reasonable wage at an entrance level position in tech support. Though the training was a bit improvised, I would hardly call it inadequate as some of the other reviews have. I find that if you're willing to at least put in the effort to solve a problem, those around you with the experience or knowledge are more than willing to help. As a testament to the effectiveness of Client Intellect as a learning environment, I can honestly say I've learned more here in a year than I had in the past 7 years of my IT experience. On that note, they do give you the resources and materials to pursuit a variety of certification tracks as well. The team is friendly and quite inclusive, a description that doesn't apply to many tech based environments. Client Intellect definitely has a unique culture about it (I mean that in a positive way!). You can tell its a place that puts thought into the well-being of it's employees and provides some really cool facilities to help lighten up their day (game room, arcade machine, pool table, TV, wifi, ect) My most notable "pro" for Client Intellect would have to be that the management staff really does make it worth your while to go above and beyond your expected duties. For better or worse, you're visible. Every customer interaction does give them the opportunity to leave feedback. If you put forth your best efforts, and it shows, it will be seen and rewarded.

24/7 work hours can be rough, but your shift stays pretty static for the most part. Given the fact that the largest part of Client Intellect is it's support staff, you do deal with issues on a day to day basis. That can lead to some intense customer interaction, but nothing that would otherwise be absent anywhere else I suppose (and certainly far from the level I've experienced elsewhere.) I suppose some might also consider the visibility of your actions as a potential negative. As long as you do your best to provide customer service and exhibit an ability to learn and apply knowledge, that really should not be an issue.

I have worked for Client Intellect now for 5 years. I work as a project manager. Almost every week I have new projects and must come up with many solutions in a timely manner. Each project is new and challenging and always keeps me on my toes. Many projects I am left to my own decision making and have direction in the process but allowed the freedom to work on my own and come up with my own concepts and solutions on any given problem. Huge plus we get work with the newest software and update technologies. I am also not limited to price if the solution resolves the issue and gives us added benefits. Each new project is challenging and I love working in an environment where I can throw out ideas and brainstorm for solutions.

Very high standards when it comes to customer service and can be stressful at times but the rewards are truly felt when you receive tons of positive reviews and compliments from your clients. It makes it all worthwhile knowing you are giving your clients not just the best possible service but the most elite services you can provide in this industry.