Pros
The TEAM at CloudG is super sensitive to Customer Needs. It's all about people and that's the difference here. You may be skilled at trouble shooting, you may have a degree in Computer Science, but do you have what it takes to be an intuitive caring technician on the phone? Or would you just rather keep your distance and avoid actually calling your user to assist. Then this is not the job for you.
Cons
The only Cons is what you bring with yourself to this table. CloudG Solutions is an effective, virtual, remote work at home Support Machine!