The Unsettling Irony of a Claims Specialist - Claims Specialist ComPsych Employee Review

2.0
26 Jan 2019
Recommend
CEO approval
Business outlook

Pros

- Free bagels on Fridays - Free snacks, coffee, and tea - Located in NBC Tower so you might run into someone famous every now and again - Food spot downstairs that feeds the entire tower (and when all else fails, on bad days, you can pretend you're on 30 Rock) - Extensive training... - Food trucks outside - In the heart of downtown Chicago; great view of the city

Cons

So here's the tea... - For a company that provides FMLA, ADA, and benefits, it was EXTREMELY hard to receive those same benefits for my own health issues. I practically had to bare my soul just to get ADA, and getting FMLA wasn't any easier. I wasn't even allowed time off to see one of my doctors because HR concluded I could see them after work since that doctor is open until 7 p.m. (just because they're open late doesn't mean they're AVAILABLE. It already takes a month to schedule anything with them. It was such a petty reason to deny me an hour and a half to see my doctor). My health worsened dramatically while I worked here, not just because of the stress of the job, but because I was rarely able to get time off for appointments or to take care of myself. I was always one step away from being written up - Quota-based job that keeps increasing expectations without increasing pay - Things change quickly without much explanation for why - HUGE problem with micromanaging - Always felt like I was walking on eggshells - Though extensive, training is overwhelming, long, and vast. As a claims specialist, I expected to just be working in claims, but instead my training consisted of working on the phones as customer service for the first two weeks (which I'm horrible at) and barely passed training. I'm there to do my job, not the job of other in which I did not sign up for. - No WiFi - Made going to grad school more difficult because of lack of work/life balance - Only one men's/women's bathroom on each floor, so if something goes wrong in the bathroom, you've gotta figure something out. - The ice machine is always broken - Lack of refrigerator space to store your lunch - The break room TV is under lock and key by ordinance of the building, and all TVs are set to CNN. Imagine having an awful day just to go to lunch and have to watch the extensive updates about the Trump election/campaign/administration, then having to go back to work. It' a huge downer. - Small cubicles make everything/everyone feel so closed off. Felt like I couldn't just walk up to someone and talk to them for fear of being seen as if I'm not taking my job seriously.

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5.0
1 May 2026
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Pros

Over the past couple of years, the positive changes in company culture have been incredible. It is evident that leadership has taken employee well-being and feedback to heart, focusing on transparency, growth, mutual respect, and importance of collaboration. I am excited and proud to be part of this evolution. The ComPsych Fundamentals are embodied in our daily work, making it a supportive and mission-driven environment. Management cares about career advancement, and there is a genuine focus on employee well-being. Leadership does a great job including every level of staff when communicating updates, and it really feels like a big family, now. The new location is a great fit, reflecting leadership's care of staff and nurturing a collaboration environment. Work-life balance is always challenging -- When you LOVE what to do, it can be easy to go overboard, but that is a personal balance to keep.

Cons

Some internal technology systems are still catching up to the speed of our growth, but it's improving. Fast-paced changes can also be challenging, but communication has greatly improved, which helps us know what's coming next and feel best prepared.

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

I have been working at Compsych for about 3 years now and i can say i really enjoy working there. Everyone is super supportive whenever i need assistance on something. Our new office is just an icing on the cake. I like working with my team and my manager is very supportive which makes me enjoy coming to work everyday.

Cons

I think it would be nice to have more opportunities to network with people from other departments

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