Pros
Laid back work from home environment, You will work from home most of the week. Not a huge user base so the work load is pretty thin at times.
Cons
The pay for what you actually do is brutally low. CEO of the company counts pennies like no tomorrow, so raises are a joke and minimal at best. They prey on workers trying to get into the industry and exploit their knowledge and work ethic for their own benefit. Company has a huge problem with nepotism, There is a core group of workers that were hand picked by the CEO and placed into management positions. These workers typically never do their job and expect everyone else who is making 30x less than their salary to do everything for them. Higher ups get 1 week PTO every month and leave the workload to be resolved by their underlings. There is zero upward mobility for this role as well. you are stuck in the same position and pay no matter how much you prove yourself. Also there is HORRIBLE organization and communication issue within the company. Things are never done on time, certificates constantly expiring, Deadlines and viable information is never shared to the team properly.