14 May 2018
Commvault Response
7yThanks so much for your detailed review and for being part our Customer Support team. The customer support teams are so critical to the impact we have on customers globally. I think you have hit the nail on the head saying don’t expect things to fall into your lap. We hire experts and with that, we have the expectation that they are people that can channel their freedom productively. The kind of people who see what matters gets on and just does it, has the influence to impact the team around them with passion and energy. I hear you regarding workload, we want to set our teams up for continued success and growth and as a management team it is always top of mind for us. Looking to strike the right balance when it comes to workload, so the focus is on ensuring that we continue to delight customers. – Simon Powell – EMEA Director Customer Support