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Compass Experience Labs

Is this your company?

Absolute train wreck of a company, steer clear - Customer Service Representative Compass Experience Labs Employee Review

1.0
31 Oct 2021
Recommend
CEO approval
Business outlook

Pros

Literally the only pro is working from home. That’s it.

Cons

I could go on for years about the awful time I had at compass. From the start, I was lied to about the call volume I would be experiencing. I was assured call volume was low and relaxed, only to be thrown into a little scam business, OCM. OCM takes customers money without delivering product, and of course customers call in upset. We were given no answers for the customers, and had to literally tell these people “we don’t know when your order will be here, and we can’t cancel it either.” Management was unsympathetic to the extremely tense environment, openly pitting employees against each other to win meager prizes like a blanket for completing the most tickets, encouraging burnout and resentment among employees. We were also pressured into forced overtime, being told we needed to stay past our scheduled shifts in order to clear the phone queues, and anyone who stood up for themselves was targeted and fired. If you are a disabled person, I even more so encourage you to look elsewhere. There are no accommodations for disabled folks here, and they’ll fire you if you try to get them. The insurance is a joke as well.

Explore other reviews about Compass Experience Labs

5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work from home Good company culture Respectful of time off Decent benefits Good work life balance

Cons

None that i can think of

5.0
3 Mar 2025
Recommend
CEO approval
Business outlook

Pros

Compass Experience Labs is a company that truly invests in its people. The culture here fosters continuous growth and development, with leadership actively supporting employees in expanding their skills and advancing their careers. There’s a strong emphasis on mentorship, training, and opportunities to take on new challenges. Recognition is another standout aspect—hard work and achievements don’t go unnoticed. Whether through formal awards, performance incentives, or just day-to-day appreciation from leadership, it’s clear that employees are valued and rewarded for their contributions. Collaboration and innovation are at the heart of everything. Teams work together seamlessly, exchanging ideas and pushing boundaries to improve both employee and customer experiences. Leadership is open to fresh perspectives, and there’s a real sense of teamwork in tackling challenges and driving meaningful change.

Cons

I don't really have any "Cons" to share however, I will say that with a strong focus on performance, there’s a high bar for results. While rewarding for ambitious employees, it can sometimes feel demanding for those who struggle to raise the bar.

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