12 Mar 2013
Compex Response
10yThank you for the feedback. Not only did we take to heart the things said in the above review, we made real changes based on this and want to provide an update. It’s true, Compex has experienced massive growth, and with it came the struggles of growing pains. We have worked diligently over the last year to reinforce parts of the business that have been effected such as documentation, policies, work space, pay and benefits. We are very proud of that progress and happy to report we are still growing! Starting technicians make 50% more than they did even a few years ago. We have added additional benefits and PTO as well as a huge new tech room and work area in our new building.
We are always sad to see our technicians leave, but know and understand that often people’s personal goals change during the duration of their employment with us. In working with numerous types of technologies, there is often potential for interest in positions we do not offer, and even though we lose an employee, we are excited for their professional growth. We have had technicians leave us to work for the FBI and Cisco. Other former employees hold positions as senior technicians at banks and IT management in hospitals. These are positions we cannot offer here of course, but we often stay in contact with these employees and celebrate their personal success.
Individuals who show an interest in receiving more responsibility typically receive compensation that matches their skillset and ability to manage tasks. While our starting wage for technicians has not always been impressive, we have always tried to compensate in other personal ways. We have always reimbursed individuals for continuing education. In the past, we have offered flexible schedules for individuals completing education and other non-monetary benefits to new employees. We are able to do this because we are a small business and understand that just like our services, our employees are not one-size-fits-all.