Subpar management - Service Desk Technician L1 CompuCom Employee Review

2.0
22 Jun 2020
Recommend
CEO approval
Business outlook

Pros

The location and building are nice in the Fort Mill location.

Cons

Work life is hectic. There is no real care placed on the quality of the ticketing system. Management does not care about you, they just care about the QSA scores, and queue. You will have a lot of anxiety doing this job because there is little to no time to complete tickets on/in between calls, and they don't like to give you project time to complete them either. Good luck.

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CompuCom Response
6y
Thank you for taking the time to provide a review. Our associates are our most valuable asset, and we are sorry to hear that you did not have a good experience with management at CompuCom. We take your feedback very seriously and will work to address these issues in the future.

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5.0
18 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Easy once finding a rhythm - Decent pay for entry level position - Good hands-on experience to prepare for higher level positions

Cons

- Very repetitive - Can get boring after a few months - No guarantee for yearly raises

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Management is very nice, contract client was good

Cons

low pay, benefits expensive and not very good. PTO was low. Benefits included paid holidays but my contract was at a university and a lot of holidays did not count, including Juneteenth and Martin Luther King day. Also had to use PTO during winter break, which ate up most of my PTO every year.

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