Pros
- Good pay and excellent benefits, especially in todays environment. Voluntary program to receive all benefits for free, cost me around 20 bucks a month otherwise, which seems reasonable. Dental and vision included. - Incredibly friendly environment and people. Everyone was treated like family and with value. Notably diverse as well, with people from lots of racial backgrounds and LGBT friendly. - The company honestly has some good core values. There is a focus on employee and customer relations and happiness and it actually shows. Lots of customers I had spoken to in my time spoke very highly of the companies customer service in general and often of specific agents that had spoken with before.
Cons
-Working with senior citizens can be stressful. Company focus on 60+ age market within the telecommunication business. This creates unique communication and comprehension issues that not everyone may be equipped to handle. - Sales and troubleshooting responsibilities combined create often unreachable metric expectations. Company trains all agents to handle most situations, behind the theory that this promotes quicker call resolution. In my experience both other agents and customers seemed to express otherwise. - Strict attendance policy, based on 90 day increments rather than 60. Internally, people seem to be aware that this is a root cause of a high employee turnover rate, but nothing official was being done to address this. - The company seems to be growing faster than it could keep up, which is obviously great but creates many issues. They had recently sold to another company that manages new and growing workplaces, which may create a better situation.
