Pros
The pay is decent to pretty good and schedule is consistent (same days every week) but the drawback is that the schedules are designed where you cannot have both Saturday and Sunday off, you're working one of those days or the other and this applies to supervisors and the people them.
Cons
Like most of not all call centers, there are metrics and stats you have to worry about while helping old people fix their phones (senior citizens and technology do not mix well). The level of stress is high right now (current year: 2022) because failing to make their numbers sing results in loss of job and it's getting worse everyday. Longer hold times results in these old farts getting more cranky than they were when they had to call in about whatever it was they couldn't figure out on their own, which results in higher stress due to the fact we have to balance performance with company metrics and requirements to pass the month and remain employed, higher stress then causes high turnover rates and people leaving or getting fired which in turn cause higher hold times for the remaining workers. The decent to pretty good pay checks come at a high cost of your mental health.
