3.0
22 Jul 2023
Current employee
Recommend
CEO approval
Business outlook
Pros
Full time hours. Working from home No physical work Scripting Lead line/ support Holiday pay OT
Cons
Can be very stressful Back to back calls System issues that are not resolved in a timely manner Angry customers Changing rules frequently Sales Adherence rules to follow but have no control over call volume. When or what calls will have to take. Getting different language calls having to bring an interpreter into the call. Multiple people speaking to you at once Multi-tasking Multiple programs to sign into to assist customers. Mandatory OT Slow system