Best MSP in the industry - Senior Onboarding Engineer Coretelligent Employee Review

5.0
2 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Coretelligent stands out as being one of the best, if not the best, MSP in the country. Their focus on their people and the emphasis on technical documentation for all clients is second to none. It really makes the remote support experience a cut above what other MSPs can offer. I can personally attest to Coretelligent's commitment to their staff. Management from the lowest levels all the way up to executive leadership truly cares about their people and your preferred career path.

Cons

One thing I see us struggling with often is communication between departments as it pertains to process changes. Sometimes a change will be made to a new tool or platform or procedure, but that change doesn't get communicated org-wide, leading to some confusion.

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Coretelligent Response
2y
Thank you for your review! All feedback is extremely valuable to us as we continue to grow as an organization. We are glad to have you as part of the Coretelligent team!

Explore other reviews about Coretelligent

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great experience and exposure to many systems

Cons

Can be stressful juggling a lot of client environments and phone calls inbound.

1.0
24 Oct 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully remote. That's quite literally the only perk.

Cons

The entire organization operates in a state of constant chaos. In my short time there, nearly the entire executive team was replaced. One executive even left after just a single day. Leadership changes seem to be the company’s go-to solution for every problem, yet there is no clear direction or consistent strategy. Turnover is incredibly high for a company of around 200 employees, with several people leaving each week. Cash flow issues are severe, vendors frequently go unpaid, and daily operations suffer as a result. Promised raises and bonuses are continually delayed, seemingly to outlast the ever-churning staff. Even the bonus structure was so poorly explained that it left most people confused. Hearing senior leaders admit that the company could fail if customer losses continue does little to inspire confidence or loyalty. Meanwhile, employees are pressured to complete questionnaires labeled “optional” that end with questions such as “If you were offered another job for the same pay, would you leave?” That kind of tone shows how disconnected leadership is from the reality of how staff truly feels. Who would honestly answer an “anonymous” question like that? Hard work is not valued or rewarded. Roles continue to be outsourced overseas to cut costs. The company even misleads employees about leadership being on “paternity leave” as a way to stall, only for people to later find out that person was laid off. If you are considering an offer here, think carefully. No matter how desperate the job market may seem, this company’s instability and poor management make it a short-term stop at best.

9
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