You are just another number to them, Company does not care about its employees, took a 6 grand pay cut when ICS Merrill and Global Options merged. New System is a joke, case manager does not reply to updates, questions or suggestions. They set you up to fail. No chance of promotion unless you live near one of their two main offices. Promised raises for 2 years have yet to see one despite the great results i get for them and their clients. Communication between management and investigators is atrocious. Dave Merrill will nickle and dime you on everything possible to save a buck or two, including report time, driving time, per diem for vehicle, cell and internet reimbursement. Stay away