Pros
Working on a big market and mission to bring modern business technology thru persistent chat to employees who don’t have email addresses and work computers - truckers, waiters, fast food workers, construction workers, retail employees, auto-shops, etc Viral growth has lead to a large user base across industries and sizes who love the product Highly driven team full of self-starters; encouraged to make decisions and room for mistakes Strong engineering org led by technical co-founders
Cons
You need to be able to work within a lot of change; the org is working thru the changes from growing from 10->50 + employees and continuing to hire Processes haven’t kept up with growth, some manual work can be automated Need to build out customer-facing organization to serve user base