Poor Management & Negative Environment - Crisis Specialist Crisis Response Network Employee Review

Supervisors and managers are disconnected and actively micromanage staff. Very negative work environment, where supervisors base performance on their opinions, rather than company policy/requirements, which management lacks knowledge in. Excellent performance is overlooked, as favoritism is rampant and it’s very difficult to move up within the company, let alone get a raise. As a result, there’s high turnover several times a year leaving the call center routinely understaffed and causing current staff to be overworked.