-Severe mismanagement of resources and timelines
-Heavy reliance on low-cost offshore writing teams in India, whose quality did not meet regulatory standards
-U.S.-based writers were marginalized, underutilized, and often denied hours in favor of cheaper labor
-Leadership was unprofessional and dismissive of quality concerns
-Pressure to reduce hours to unrealistic levels, directly impacting the quality and accuracy of deliverables
-Little to no support or collaboration from management — often condescending and unapproachable