Avoid - Customer Service Cult Beauty Employee Review

2.0
1 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Decent pay, Gratis and discount, brand training sessions

Cons

Unstable environment, favouritism, micro management, unsupportive HR, the new management has brought nothing but condescension and rudeness to the role

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Cult Beauty Response
6y
Hello! Thank you for taking the time to write a review and giving us some feedback on your experience working here. We are really sorry to hear that you feel and felt this way, we definitely don't want people to feel like this working for us. We obviously have some work to do and some improvements to make if you left feeling this way. Thanks again for your review and all the best for the future!

Explore other reviews about Cult Beauty

1.0
18 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The free products and discounts

Cons

I would highly recommend avoiding this workplace. The management is condescending and creates a genuinely toxic, hostile environment where everyone ends up miserable. Rather than offering constructive feedback privately, staff will allow you to make mistakes publicly and then gossip amongst themselves instead of correcting you, essentially setting you up for public humiliation. Your personal progress is shared without discretion, and managers actively put you down rather than support your growth. Bullying is extremely common here. Cliques will turn people against you, create narratives, and before you know it you’re walking into the office feeling every set of eyes on you, yet the moment you sit down, complete silence. It’s a deeply isolating and psychologically draining experience. Senior staff treat junior employees as inferior, creating an atmosphere that is unwelcoming and at times outright cruel. I personally experienced this when I was told I didn’t fit into a photo at the Christmas party?? Which speaks volumes about the culture. On top of this, the workplace shows no real commitment to diversity it’s very performative, and it shows in the way people are treated. There is no real room for advancement, and it’s clear that the people in charge simply don’t care about their employees. Don’t let the name fool you it’s not worth it.​​​​​​​​​​​​​​​​

1
1.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Get plenty of freebies and brand training

Cons

Lack of diversity SLT have no idea what they’re doing Overworked and there’s a general lack of motivation

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