Unprofressional & toxic enviroment - Fleet Services Consultant Custom Fleet Employee Review

1.0
10 May 2025
Recommend
CEO approval
Business outlook

Pros

Pay was fine, Mon - Friday role

Cons

I began my role with Custom Fleet’s Registrations Team in May 2024, and I was initially enthusiastic about the opportunity. Unfortunately, my experience quickly turned negative due to severe issues with workplace behavior. Shortly after starting, I encountered repeated verbal harassment from a long-standing employee in the Fleet Services Registrations Team. This individual, who has been with the company for approximately 17 years, has a history of offensive behavior that seems to have been overlooked due to her extensive knowledge of the job. This has created a challenging and toxic work environment where new staff members frequently leave due to the hostile atmosphere. Despite raising concerns with management, the response has been inadequate. Leadership has suggested that those who are unable to tolerate the behavior leave, and the ones who can ignore stay. The management's stance—that they can only control people to a certain extent—has been disappointing, especially given that the employee in question appears to face no real consequences for her actions. Based on my experience, I would advise caution to prospective candidates considering the Fleet Services Consultant role within the Registrations Team at Custom Fleet. The role may not only be challenging but could potentially damage your professional reputation. The company’s apparent reluctance to address long-standing issues with workplace harassment effectively undermines its commitment to creating a respectful and productive work environment. In my interview, I was asked how I would handle a difficult person, but I was not prepared for the severity of harassment I encountered. It would be more beneficial for Custom Fleet to specifically inquire whether candidates can handle harassment, as this issue goes beyond mere difficulty and is a clear violation of professional conduct.

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Custom Fleet Response
1y
Thank you for taking the time to share your experience. We are sorry to hear about the challenges you faced, particularly regarding the behaviour you described and the impact it had on your wellbeing and professional experience. At Custom Fleet, we are committed to fostering a respectful, inclusive, and safe workplace for all employees. From our 2024 Employee Engagement survey, 93.1% of our people agree that 'discrimination and harassment are not tolerated at this company', and 83.1% agree 'I can report unethical practices without fear of reprisal'. What you’ve described does not align with the sentiment of our people and the values we strive to uphold. We take allegations of harassment and toxic workplace behaviour very seriously and actively work to improve our internal processes, including how we handle behavioural concerns, support new team members, and ensure everyone is held to the same standards of conduct. If you are open to it, we would appreciate the opportunity to speak with you directly to better understand your experience and ensure your voice contributes to our process improvement. Please feel free to reach out to our People & Culture team directly at careers@customfleet.com.au. Thank you again for your feedback and we look forward to speaking with you soon. All the best in your future endeavours.

Explore other reviews about Custom Fleet

4.0
15 May 2026
Recommend
CEO approval
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Pros

Good company with lots of change in the horizon in terms of tech. I hope they deliver.

Cons

Lack of career progression. No clear path for promotion.

4.0
1 Dec 2025
Recommend
CEO approval
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Pros

Good culture, open and respectful dialogue.

Cons

Career progression, lack of investment

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Custom Fleet Response
4mo
Thank you so much for taking the time to share this great review. We are so happy to hear your positive opinion on recommendation as a place to work, CEO approval and business outlook. Noting you are a former employee, we hope during your time here you had a complete personal development plan that you discussed and implemented with your leader. We are excited for the learning and development investment to come in 2026 and beyond!
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