Pros
There aren't any anymore, unfortunately.
Cons
Cyara is slowly falling apart. It's no secret that it's lost major customers and that there's been very little innovation since the current CEO, Rishi Rana, took over. The main problem is that Cyara seems to be most concerned with short-term returns and strong-arming customers into multi-year contracts rather than coming up with new ideas and beating the competition. Immediately after the Spearline acquisition, Cyara was really the only company worth using for CX assurance. But, as teams have been cut the company has switched to a "let's keep the lights on" mentality that has left it stumbling along as the competition only accelerates. In the end, Cyara is circling the drain, and no amount of pressure on its employees to leave positive reviews is going to change that. If you're wondering if you should work here, I would strongly recommend against it.