Pros
*hybrid work model
*opportunities for growth (occasionally)
*great perks, largely due to being part of the Tesonet group
*snacks and events (more relevant for day/evening shifts)
Cons
*very low pay
*unfair bonus system, performance is rated by users who mostly judge the product, not the agent’s work, so even great agents aren’t rewarded fairly.
*heavy micromanagement
*management pushes changes that don’t benefit employees and dismisses criticism
*forced positivity, gossip, and overall odd office vibes caused by high turnover
*many employees underperform, leaving a small number of competent workers overloaded with responsibilities without extra pay
*high stress and pressure, leading to declining mental health