Midleading Job Description - Account Representative DCM Services Employee Review

From the beginning of the process I felt misled. During the job interview I was told that I would be assisting individuals who had lost loved ones, which is why the right candidate needed to be empathetic and sympathetic. Within my first week of training I was listening in on phone calls that other ARs were making and you are basically trying to collect money from vulnerable individuals who have just had loved ones pass. It is a TOUGH job and I feel that the job description should emphasize that.