Grain of salt - Customer Resolution Specialist DTE Energy Employee Review

2.0
15 Jul 2022
Recommend
CEO approval
Business outlook

Pros

It's a job that pays 17.50 Union

Cons

PTO is pool based IE you have the time but the days may not be open for you to take TRAINING was incorrect and contradictory TEAM although promoted team work and caring people with seniority were often rude, disrespectful and unhelpful ADVANCEMENT is barred for you for an entire year as you cannot do schedule bids while be probationary and that last a year NO WORK LIFE BALANCE was told flexible scheduling to find out by the end of training we would only have 1 shift option, two 15 min breaks and 1/2 hour lunch METRICS scoring changes at the whim of the quality person scoring you would be told by supervisor the "correct* process to be marked down by quality who says it was wrong. Or take a hit to insanely picky metrics scores that are designed for you to never score high enough for bonuses

Explore other reviews about DTE Energy

5.0
19 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good company, good place to work

Cons

Very large, decisions are made from far above you.

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

As much as this company allows you to learn, use this opportunity for experience and for your resume so you can move on to better things.

Cons

Lots of micromanaging and also unfairness. Overwhlemed with work and training and bosses believe we got the time for all of it. They give certain people, usually the new employees, do more than their job title asked for because they don't trust them or because they take advantage. Older employees don't need to do such training because they are relatives. Severely underpaid and management believes getting a promotion with little pay and more overtime makes up for your title. Management believes they are better than you and don't like being at fault and give the most outlandish excuse for any problems that arise.

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