Pros
Ok pay, good benefits, remote, equipment provided
Cons
Causes burnout, everyone is always stepping on eggshells to not get reported on customer calls, they tell you there is not a script but will continue to listen to every call and critique from “GUIDELINE “ , Managers listen in to phone calls constantly, constant meeting discussing same protocols or updates with and if your not on the same team everyone tends to get a different answer of what is going, No one is on the same page, most reps will confuse the customers more than help, Most leaders will will not want to take a call and departments even if the customer has asked repeatedly for a supervisor. NO WORK LIFE BALANCE AT ALL. Monthly meeting with jerry Norcia superscripted while all employees are asking the actual questions that don’t get answered