Everything was going good until few people messed up everything - Customer Service Representative Daily Rounds Employee Review

Few people made life hell for everyone. Get rid of them. Less pay Unnecessary office work culture when everything can be done remotely. Being a medical startup there is no concern for employees well being. Only if you are tested for covid then only you will be heard for remote work. No respect for customer care team. Treated like lab rats. No one hears anything The only work for care team is to clean everyone's mess. Everything was stll going good but once the new head was appointed, he made sure to make everyone's life hell. The leadership team knows it yet turn a blind eye.