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      DailyPay

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      DailyPay reviews

      Good Place to Work but still has a ways to go - Customer Support Agent DailyPay Employee Review

      4.0
      26 Jan 2022
      Customer support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      It seems that the company really cares about its people at every level. The benefits are fantastic and they seem to want to listen. Overall the company has some great opportunities

      Cons

      You can feel like you're alone on an island and many times not really sure what direction to take to be able to give the support that the customers deserve to have and can be extremely challenging and highly stressful at times so it gives you a lot to think about on a daily bases as the company is trying to put things in place.

      avatar
      DailyPay Response
      4y
      Our customer support agents are at the forefront of DailyPay and how we assist our users, and we are so happy that you feel cared for, and listened to. We are continuously evaluating training updates in order to set up our agents for success. With any challenges you may be facing with additional support and guidance, we encourage you to share these concerns during weekly 1:1’s with supervisors and on our coaching channel dedicated to real-time questions and support during calls to help you learn and grow. Here at DailyPay, we take pride in the comprehensive benefits that we provide for our employees - including an Employee Assistance Program (EAP) with additional services to support your job performance, health, mental and emotional well-being. Thank you for sharing.

      Explore other reviews about DailyPay

      3.0
      21 May 2026
      Senior manager
      Recommend
      CEO approval
      Business outlook

      Pros

      -Pay -Some of the benefits -Office soft-drinks and snacks

      Cons

      Mismatch between stated company values and internal culture. Employee well-being is not a priority, despite the internal claims of a commitment to it. DailyPay is a true corporate environment in all the worst ways: men get away with bad, unprofessional behavior for far too long, and leaders in the company in general are cultivated to be micromanagers who do not trust the employees they hired and do not create an environment of trust in their team. In less than a year after my hiring, my boss was forced out for reportedly bullying a team member. His replacement (who was one of his earliest hires and who led the charge for junior members to report him to HR] was put in his place and turned the ante up on controlling, boundary-crossing, routine dishonesty, backstabbing, and bullying behavior on the team. Its less like a workplace and more like a bad season of Succession/Survivor.

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