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      Dataiku

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      Good product but poor leadership - Customer Success Manager Dataiku Employee Review

      3.0
      17 Dec 2025
      Customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Highly technical DSML product so you'd learn a lot. The scope of problems that AI solves is immense and so you'd enjoy working with their customers in solving interesting problems. Culture and vibe is relaxed -- it's a french company Product Engineering and support are awesome. You get to work with some of the smartest people on the planet

      Cons

      Poor C-level Leadership -- it's hard for top leadership to communicate vision. Poor CS leadership -- they hired some fly-by-night gang of CS operators who had no experience in horizontal/complex/developer platforms or operating at this scale. Didn't understand how to enable CS teams to drive adoption and customer value. Just a bunch of "document writers" with expert in fluffy language. I've heard that this entire gang was eventually fired but the damage has been real -- several good people in Customer org have left. Worse, they replaced this gang with Solution Engineering leaders who have no experience in CS. So some more people left and now DKU is struggling to hold on to their employees and customers.

      avatar
      Dataiku Response
      2w
      Thank you for taking the time to share your candid feedback. We're glad to hear you see the value in our product, the caliber of our people, and a culture that allows for real intellectual curiosity. These are incredibly important to us. We also appreciate your candid feedback regarding leadership and organisational changes within Customer Success. As we continue to grow and evolve as a company, we know that periods of change can create challenges and impact the employee experience in different ways. We take this feedback seriously and are continuously working to strengthen alignment, communication, and support across teams. Thank you again for taking the time to share your perspective. Feedback like this helps us continue evaluating how we support our teams and evolve as an organisation. Regards, The People Team

      Explore other reviews about Dataiku

      5.0
      28 Apr 2026
      Analytics delivery leader
      Recommend
      CEO approval
      Business outlook

      Pros

      its just all cons these days

      Cons

      major culture shift and pressure on employees. The ship is going down and nobody can even admit its happening. I take daily calls for people that want to leave, but none of us can afford to leave and lose our equity.

      4
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      Dataiku Response
      1mo
      Thank you for taking the time to share your perspective. We take employee feedback seriously and recognize that periods of change can feel challenging. We encourage you to connect directly with your manager and People Business Partner so your concerns can be discussed in more detail and addressed appropriately. We appreciate your contributions to Dataiku and remain committed to fostering an environment where employees feel supported and heard. Regards, The People Team
      2.0
      26 May 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent work life balance, depending on your role

      Cons

      Vision is all over the place and management is not aligned

      2
      avatar
      Dataiku Response
      1w
      Thank you for taking the time to share your feedback. We appreciate you highlighting work-life balance as an important part of the employee experience. We also welcome your candid perspective on alignment and vision. As we continue to grow, maintaining clear communication and strong alignment across teams remains an important focus, and feedback like yours helps us continue improving. We encourage you to continue sharing your perspective directly with your manager or People Team so we can better understand your experience. Thank you again for your feedback and for your contributions to Dataiku. Regards, The People Team
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