A Shell of its Former Self - Customer Success Advocate Daxko Employee Review

Employees are very kind and hardworking and are willing to help out when needed.

could improve its internship program by hosting intern focused workshops and seminars.

Remote work Some fertility benefits

I spent multiple years at Daxko and watched a company with tremendous potential slowly erode the very culture that once made it special. When I joined, I was surrounded by talented, collaborative, mission-driven people who genuinely cared about customers and each other. The people were the best part of the company and the primary reason many employees stayed despite growing challenges. The decline did not happen overnight. Long before the official layoffs, there was a steady reduction in resources, support, and investment in employees. Teams were repeatedly asked to do more with less while expectations continued to increase. Employees were routinely put in positions where success was nearly impossible, then held accountable for outcomes they lacked the resources to achieve. Under this leadership, the culture deteriorated. Collaboration gave way to politics. Accountability became selective. Favoritism became increasingly obvious. Opportunities, visibility, and career growth were not consistently tied to performance. Instead, employees quickly learned that relationships with leadership often mattered more than results. The most damaging aspect of the culture was the constant flow of blame. When initiatives failed, responsibility rolled downhill. When employees raised concerns, they were often ignored, dismissed, or labeled as the problem. Trust steadily disappeared because leadership repeatedly failed to address issues that employees openly discussed. I personally raised concerns through HR regarding leadership behavior and workplace issues. Nothing meaningful came from those conversations. The experience left me with the clear impression that protecting leaders was a higher priority than addressing legitimate employee concerns. Many employees operated under constant uncertainty. Priorities changed without warning. Expectations shifted without explanation. Feedback was inconsistent. High performers were expected to absorb additional work, compensate for staffing shortages, and continue delivering results without meaningful recognition, support, or advancement. Despite consistently performing at a high level and taking on increasing responsibility, I did not receive a single promotion during my three years with the company. What ultimately broke me was watching talented people burn out. I watched good employees leave. I watched strong performers become disengaged. I watched brilliant minds be replaced by less expensive folks and ai bots. I watched people who cared deeply about the company lose faith in leadership. The company talks extensively about culture, but culture is not what appears in presentations, town halls, or leadership messaging. Culture is how people are treated when they speak up, make mistakes, disagree, or need support. By that measure, the culture failed. Cons:     •    Toxic leadership culture     •    Favoritism over performance     •    Lack of accountability at senior levels     •    Burnout of high-performing employees     •    HR perceived as protecting leadership rather than employees     •    Constant organizational instability     •    Layoff process lacked empathy and respect