Company is great but the CEO needs some self reflection. - Customer Service Representative Daxko Employee Review

3.0
2 Jun 2023
Recommend
CEO approval
Business outlook

Pros

The direct team is amazing, team leads that care and pleasant colleagues that make your job much easier and nice. The company itself is decent, there is some opportunity to grow and they do care about you.

Cons

The CEO of the company has some really worrisome behaviors. In 2020 amidst the whole black lives matter he handled the whole thing poorly when some members brought up the fact that there was no diversity in the Leadership of the company, he made insensitive comments and when other leaders tried to help him he interrupted them and made things worse. He again repeated the same behavior recently when reading the satisfaction survey results in a company wide meeting, he said that people were “bitching” in the survey, he basically said that if you didn’t have a solution for a problem you shouldn’t mention the problem in the survey, when the employees started expressing in the chat how the use of that word was dismissive he said to not pay attention to the noise in the chat and he kept making things worse, the whole company morale went downhill after this meeting. Other leaders again tried to save his face but he refused to back down. This whole situation could have been avoided and better handled if he had said something along the lines “ Hey I made a poor choice of word before, thank you for pointing it out” that would have shown that he is willing to admit his mistakes and to listen to feedback, instead he never apologized for any of those situations and all other leaders were apologizing on his behalf.

Explore other reviews about Daxko

5.0
18 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Employees are very kind and hardworking and are willing to help out when needed.

Cons

could improve its internship program by hosting intern focused workshops and seminars.

1.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Most people care a lot. And try to make the best of the miserable environment.

Cons

The culture is toxic from the top down. Leadership creates an environment of constant chaos, shifting priorities, and little accountability, leaving employees to absorb the consequences. Management by fear is accepted and, at times, seems to be embraced. The company continues acquiring businesses with little apparent planning for how those acquisitions will be integrated into the broader organization. Rather than building scalable processes first, existing teams are simply expected to absorb additional work while already operating at capacity. The result is an organization that constantly feels reactive instead of intentional. Every day becomes another exercise in putting out fires while being criticized for failing to anticipate priorities that were never clearly communicated. Leadership struggles to establish, communicate, and execute on a coherent strategy, making it difficult to accomplish meaningful work or feel successful. Long-term planning consistently takes a back seat to constantly changing priorities. Concerns about leadership and workplace culture are raised, yet the same patterns continue. Employees are left feeling unsupported, overextended, and increasingly burned out while leadership appears insulated from the impact of its decisions.

1
See reviews by: Helpful|Rating|Date|All