Lack of Core Values in the West, a Partner Circle winner fired over KPI instead of performance - Account Manager Dealer Tire Employee Review

2.0
18 Jan 2016
Recommend
CEO approval
Business outlook

Pros

Dealer Tire's Core Values was one of the reasons I enjoyed working at Dealer Tire, because I believe the Cleveland Leadership walked the talk. Great innovation and continuous improvement at Corporate level. A well oiled machine at Corporate with intelligent and well qualified individuals. The Owners truly care about their employees. Dealer Tire provides good benefits - health insurance, 401K, company car (for my position), corporate card (for my position), and the opportunity to increase your salary with the MONTHLY bonus structure. Dealer Tire was a well respected company, but their turnover was made fun of by the customers because of the high turnover. Corporate Level would be given 5 Stars above. My 2 Stars is in reference to the sales field.

Cons

I was proud to represent Dealer Tire and worked very hard in the most competitive market in the US. I enjoyed assisting my carline partner in growing their business using a pull strategy. I won Partner's Circle for 2015 due to performance. I was consistently at the top of the Leaderboard. I was fired a few weeks prior to our Sales Summit where I would have received my award. Also, my first year, I made the 100% Club. I state the above because the missing Core Values in the West are: Fairness, Personal and Team Accountability, and Playing to Win at management level. I was personally held to a different standard which leads me to believe that my firing was personal. I reported to three different people in 1.5 years and all three provided contradictory expectations re KPI's and report details. At the most senior level, the turnover was the same. However, the current senior leader did not come up threw the ranks and sends inconsistent directives when compared to their subordinates. It feels like the Dealer Tire's culture and Core Values have been forgotten. Two females seemed to have been targeted. Luckily the other person moved to another position. The last multiple hires have been males and this is a company that needs more of a balance. The turnover in the West is problematic. I was the most senior person on the team and I was there less than 2.5 years. Field Management should be abreast on policy as I was advised that I was not approved to apply for another position. I checked with HR and the statement was false due to a controlling and micro-managing manager.

Explore other reviews about Dealer Tire

5.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Strong team environment with supportive and collaborative teammates Effective and engaged leadership that provides clear direction Performance-driven culture where effort and results are recognized and rewarded Clear expectations, it's sales, you have to move the needle and know your business Leadership genuinely cares about employees and shows appreciation for team contributions Opportunities to grow and succeed for those willing to put in the work

Cons

Some internal tools and web interfaces could benefit from updates and modernization Strong focus on execution, performance pressure may be challenging for some others may love it Comp may be behind inflation rates

4.0
12 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, good, decent company - they offer good benefits. There’s an ongoing effort to make field work more efficient and friendly by using AI developments; I’m actually looking forward to it. Field work is taxing to say the least and AI can help us alleviate the load. They are supportive if personal issues arise. I had a family emergency during Christmas and I was able to travel overseas in a short notice and at that time I had ran out of PTO, so I appreciate that. My coworkers are great! Cool people

Cons

Sometimes is hard to decode what’s happening behind scenes, depending on the manager. Right now our team has a fantastic person, 100% professional. It wasn’t always like that, in the past we had a tyrant manager and was hell, luckily he’s gone, but it left a sour aftertaste Decisions about your job are made without the employee input whatsoever, it doesn’t matter how will affect you, it’s either you take it or leave it, that also left an aftertaste.

See reviews by: Helpful|Rating|Date|All