Support Specialist - Support Specialist DecoNetwork Employee Review

5.0
24 Sept 2018
Recommend
CEO approval
Business outlook

Pros

I worked at DecoNetwork for over 2 years starting the summer of 2016. From the first day that I worked there, I felt like family and still to this day keep up with many of my co-workers and a hand whenever I can. DecoNetwork is very supportive of all of their employees and listen to all ideas no matter the position. The management style allows for autonomy and actually cares for the employee as a person. There were many instances where I would have to work from home and I was never intimidated to ask, company culture is close and highly collaborative. I had the opportunity to solve business problems for companies all over the world. The company was not married to its KPIs or scripts which allows us to meet the customers needs with freedom and the way we see fit for the customers. This is proven effective and reflects in DecoNetwork's high satisfaction rating (consistently high 90s). Company culture is amazing, if you like video games, food, and ping-pong, work hard play hard environment. Don't be afraid to hit the ground running.

Cons

They are smaller but global company which means that their resources are stretched out between several countries across the globe. as a result, pay is not above market value. Support is based out of Atlanta but Dev is based out of Australia. This can sometimes result in communication issues that can add stress to support in making sure that customer needs are met.

Explore other reviews about DecoNetwork

5.0
27 Oct 2016
Recommend
CEO approval
Business outlook

Pros

Small business. DecoNetwork is an amazing technology company that is still growing and creating opportunities for career growth. Being on the ground floor during the early stages mean that an individual can have a huge impact. Hard work also means we play hard. The conference room table also happens to be the office pin pong table. This is a tradition carried out across our international offices and yes, player rankings are kept. The new management had definitely placed a focus on their employees. They've recently added health benefits, begun to observe more holidays with pay, and doubled our PTO. High work moral.

Cons

There is no company yacht or company Porsche the employees can indulge in. Requests have been made! In all seriousness, it seems that previous management made decisions with short term vision that caused moral to drop. Originally there was no health benefits (but now we do).

3
4.0
24 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The workplace itself is great and your coworkers will be some of the best folks you'll ever meet. As a company, DecoNetwork offers a flexible environment and understands that we are individuals who, from time to time, have unique needs and circumstances. I think that over the past two years, a lot of improvements have been made to make the company more competitive with other employers in terms of benefits (insurances and paid time off). Also, management has worked hard to address some problems with communication (which were understandable given that though it's a relatively small company, it operates in three continents). It's a place where I enjoy working and feel has a strong future ahead of it.

Cons

Wages can be less than expected (depending upon position and location) but there are many fringe and intangible benefits that help offset this to a great degree. If you don't like ping pong... hide when the Aussies come to visit your office.

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