Good event experience, but inconsistent communication and support - Hopitality Delaware North Employee Review

2.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Access to high-profile venues and major events Opportunity to gain experience in fast-paced hospitality environments Work alongside a wide range of colleagues on large-scale operations

Cons

Inconsistent management standards, with varying levels of experience and training across teams Progression and responsibility do not always appear to be linked to skill or performance, which can affect team dynamics and efficiency Gaps in training can slow operations and place additional pressure on more experienced staff Communication and decision-making processes can feel unclear, particularly around disciplinary or escalation procedures The “do not engage” (DNE) policy lacks transparency, and appeals or queries are not always acknowledged The overall working environment can feel highly pressured, with limited margin for error. This can contribute to ongoing stress, particularly when expectations are unclear or support is inconsistent.

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Delaware North Response
3mo
Thank you for sharing your experience with us. We’re glad to hear you enjoyed working at major events, and we’re sorry to learn that aspects of communication, training, and policy clarity did not meet your expectations. We value feedback like yours as it helps us strengthen support and consistency across our teams. If you’re open to sharing more about your experience, please reach out to askhr@delawarenorth.com.

Explore other reviews about Delaware North

5.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

good environment, nice people, nice food

Cons

poor network, terrible traffic ,low salary

2.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Good first exposure to client facing roles if no prior exposure. Good for learning to balance technical execution with advisory duties. Good for hands-on experience/learning CRM tools you may not have had prior experience with. Decent benefits. Opportunities to create your own “fun” side projects if you have enough drive to do so.

Cons

Long hours, frequent after-hours/on-call work, including weekends and holidays. Lack of clearly defined process/constantly changing process, making onboarding new hires challenging or educating other departments more difficult. Frequently pivoting business decisions, causing further hiccups in process. Lack of communication. Lack of upward career mobility. Base pay is relatively low. While there are opportunities for raises, chances of promotion are very rare. High stress, high turnover environment that causes scrambling to fill in gaps of lost productivity, causing more pivoting business decisions and revisions of process.

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Delaware North Response
2w
Thank you for taking the time to share your feedback. We value hearing from former team members and recognize there are always opportunities to improve the employee experience. If you would like to share additional details, we encourage you to contact askhr@delawarenorth.com so your concerns can be reviewed further.
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