Great co-workers/Terrible management - Server/Bartender Delta Bessborough Saskatoon Employee Review

The leadership was severely lacking. Being a heritage building there was constant issues of disrepair. The food and beverage managers and HR managers were often unreachable, unavailable, and avoidant. Serious lack of leadership skills and interpersonal skills. I found myself often having to manage-up or fulfill a management above my pay-grade since there was rarely a manager present. Things to do (repairs, orders, schedule changes, etc) would often fall on deaf ears and nothing would get done until I went to the GM or Union. Mid-level-managers had often set us up poorly and were unprepared for countless nights of service, which did not sit well with me as I would be left to safe face with customers, and it effected my income as patrons tip less when we are not set up for success and when managers are rarely present to put out metaphorical fires. Serious lack of accountability or onus or urgency by management, which resulted in resentment and lack of respect among those that they manage. They also terminated me 3 days before New Years, for kicking out a group of inebriated pub-crawlers who were aggressive and demanding, and not even staying at the hotel. They had me scheduled alone (literally one person to serve and bartend a whole lounge during peak supper hours), no management to support me, no security cameras, no security personnel. I was threatened verbally and physically by a group of 15 inebriated people, and they fired me for kicking them out. They also took no responsibility for the lack of support I was given that evening.