Amazing Career if you put in the hard work! - Travel Manager DialAFlight Employee Review

Has great potential but it’s exstremely difficult to build a client base with minimal work load Constant incentives e.g vouchers, night outs out, holidays, the list is endless

They do not pay for overtime & they expect you to stay late constantly. You’re judged for leaving on time even though you have worked your contracted hours. This is also the same when you take an hour lunch break… Misleading company - was informed that we deal with high end clients and we pride ourselves being the best but half the time the enquiry is for a Ryanair or jet2 Flight we can’t compete with. Luxury clients are exstremely rare to come by so it can be difficult to make money when most enquiries are a waste of time. Very difficult to receive enquiries when the company doesn’t market for new business. Very minimal work load, between 2 - 8 enquiries per week. Hugely frustrating. Management can be pushy in terms of where the money is coming from even though you may have had 0 enquiries for that week. The toilet role is sandpaper

The direct team (office) that I worked with were amazing, from my line manager to my other team members.

This company is very toxic. They "encourage" you to work late each evening (which they don't tell you during the hiring process) to try and make more sales because during the day there's a lack of calls coming through (the marketing is pretty awful and you end up bored questioning your life decisions each day). 10 years ago they had more sales, better clients, high value. But post-pandemic it's all been dire. They claim to be a luxury travel agents but refuse to take American Express unless a client goes elsewhere, and when they do take it, the fees are deducted from the broker's commission.