Enquiries and work load on a decline - Travel Manager DialAFlight Employee Review

This was my first travel manager role and they really do give you all the tools and time to learn before you go live. By the time you are live, you will work closely with your manager. My manager was Mark who had a very similar drive to me. Unfortunately towards the end of my first years, I experienced some personal issues I had to deal with which DAF supported me in fully. Allot of employers wouldn’t have genuine support available but with this support I was able to continue for a further year before I ultimately had to stand away from the business. You can learn so so much here, you are in a great team who also have your back if you have any questions. You can also win allot of trips, airlines, fam trips etc so whilst the basic isn’t that high, it certainly adds up and is definitely worth it if you do enjoy travelling. More hard, build a rapport with your clients and you can easily start to build repeat business which gives you repeat bookings. This isn’t a quick answer, book and off they go. It’s a relationship building career with lots of perks!

I wouldn’t say there is any. Maybe the salary or the commission could but structured slightly higher, but this could have changed now. For me, at the time and in my first 2 years, the money was good and getting better, week on week. 💪🏼

The direct team (office) that I worked with were amazing, from my line manager to my other team members.

This company is very toxic. They "encourage" you to work late each evening (which they don't tell you during the hiring process) to try and make more sales because during the day there's a lack of calls coming through (the marketing is pretty awful and you end up bored questioning your life decisions each day). 10 years ago they had more sales, better clients, high value. But post-pandemic it's all been dire. They claim to be a luxury travel agents but refuse to take American Express unless a client goes elsewhere, and when they do take it, the fees are deducted from the broker's commission.