Avoid This Company - Worst Support Role Experience - Software Support Engineer Digital Disruptors Employee Review

Horrible ticket management system No proper documentation of software Expected to handle 40+ tickets daily Clients abuse us for software bugs Development team never fixes reported issues Zero technical training provided Same repetitive work daily No learning opportunities Outdated software versions Team lead takes credit for our solutions No proper escalation matrix Forced to work in shifts without shift allowance Client calls at midnight No proper handover process Blamed for software failures Knowledge sharing discouraged to keep control