Great product, but management offers no support - Field Service Technician Dobson Fiber Employee Review

The work environment has been relaxed and great. The pay is competitive, and the staff have been very friendly. I am loving it here.

None from me. I am having a great time.

There are many talented and dedicated individuals working here. Mid-level and front-line managers, in particular, tend to be supportive and genuinely care about their teams. Often the camaraderie among coworkers can make for a positive day-to-day experience. Additionally, the amount of paid time off is reasonable and generally easy to use, with minimal hassle or pushback from management.

Since the company was acquired a few years ago, there has been a noticeable decline in culture and employee-focused initiatives. Perks that once fostered morale, such as holiday parties, team lunches, branded merchandise, and even pay raises with promotions(!)—have largely disappeared. Upper leadership seems increasingly disconnected from operational realities, often making short-sighted decisions that prioritize sales figures over long-term quality and customer satisfaction. This has led to inconsistent output and increased pressure on teams. In some departments, understaffing has resulted in unreasonably long hours, with little recognition or reward. A recent example illustrates the current disconnect: balloons were placed in the lobby to mark a company milestone, accompanied by an email celebrating the achievement. While it's great that the company is doing well, it raised the question: what about the employees who made it possible?