This is a company is all about who you know and SUCK UP too. You get ahead by having little knowledge and a great social game. The people that come to work and do their job are stuck where they are because they are too "valuable" to lose by promoting. They promote from within but normally already meet with the person they want to promote before posting the job so you have no chance if you haven't already talked to the manager of that department. Calls in member service are nonstop and they will take your lunch hour away from you and buy you pizza so you can continue taking calls, you have to email your supervisor to make sure its ok to use the restroom.