Good tech. Terrible culture & weak management in the UK - Enterprise Account Executive Domo Employee Review

1.0
27 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Good technology, despite the messaging / focus being slightly confused - Smart, capable and intelligent co-workers - Competitive pay

Cons

- Weak, disorganised and ineffective sales management. - Toxic culture of presenteeism where time at desk is valued above all else including quality or quantity of work - Lack of strategy. I saw two fundamental shifts in strategy during my tenure relating to sales efforts in the Enterprise / Mid-Market space. Sales teams were reorganised during this period with no communication regarding the business goals that this was supporting - Share price halved during my tenure due to poor sales results and lack of strategic focus - EMEA office has little autonomy and is at the mercy of changes in direction from head office - Inaccurately claims to support flexible working in the interview process. There is no flexible working available - Complete absence of training or onboarding. No plan to get new recruits up to speed, no management support or contact, no effort made or expertise in sales management to support new hires. This is purely laziness or incompetence from managers, who will cite lack of resources. However, this is not an excuse for not providing basic onboarding or product training - Due to the above factors, there is a toxic culture within the UK office, with little sales activity and poor morale and performance - Leaders rely on sales tools to do their managing for them. These resources are thrown at sales people with no explanation or training and are used as a crutch by weak managers in place of the basics of sales management. There is no attempt to understand individual motivations, build team morale, explain or build a sustainable sales strategy or provide any practical support. Sitting behind laptops filling out spreadsheets with meaningless statistics to send to head office is not management

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Domo Response
6y
Thank you for your review. We are sorry to hear you had a frustrating experience at Domo and there was such a disconnect between our mutual expectations of the role, responsibilities and outcomes. We do try hard to be accommodating to remote working requirements; however, there is naturally more time required in the office in the first few months of the role to benefit from colleagues when ramping on our platform, building the initial pipeline of opportunities and articulating our value proposition. Apologies if this was not clearly communicated to you during the interview process. Your feedback genuinely helps us, so we really appreciate you sharing your views and comments. It is our commitment to provide a positive experience for all of our employees and we will use your feedback to help in those efforts. With that, please feel free reach out to us directly with any further comments, concerns, or suggestions you wish to share on how we can improve. Again, thank you for your feedback.

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4.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The culture is unmatched, and the CEO, as well as exec leadership, are incredibly sales-minded. The product is incredible, which is something that makes being in sales advantageous. Domo can be everything in the data pipeline for some, while being a modular piece for others. The partner ecosystem seems to finally be gaining some momentum.

Cons

Constant shift in direction in terms of how we market the platform/solution to the market and customer/prospect base. Because Domo can be perceived as an all-in-one platform, some CDWs and other vendors may view it as competitive rather than complementary (a Trojan horse).

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