Pros
Great teammates who are always willing to help Equity stocks, Good benefits, Free DashPass
Cons
Department is too new & the leadership doesn't truly understand what we do Leaders lead by fear Driven by numbers/metrics rather than focusing on truly helping our Merchants and providing the "White Glove Service" Constant new responsibilities being added on without any concern or understanding of work/life balance Leaders do not understand that there is a difference in the responsibilities for MXPs in Managed versus SMB Lack of communication - roll out new processes or programs without notice and then claim that it was a mistake Lack of explaining the "why" behind decisions Unlimited PTO is really not unlimited - the department has limits as well as some Supervisors run their team's requests different than others No consistency in first line leadership across the department Micromanagement at a whole new level Although the position is a Salary position - it is not eligible for the same benefits of other Salaried positions throughout the company Training is inadequate and there is no continuous and effective training for all new programs and processes dropped on MXPs plates