Pros
- Company mission is very focused and on-target for success. Don't see the company as a short term play. - Technical community is very focused, knowledgeable and qualified in executing the technical aspects of what has been asked of them. I would definitely categorize the company a very technical in focus. - In general, employees are treated very well and valued.
Cons
- There is a high level of turnover at the senior management level. In the 1.5 years that I was with them, there were 3 different CRO/VP of Sales, 2 CFOs, 2 HR Heads and many more positions that changed. Shows the immaturity of the CEO in running the organization if they can't hire and retain the right people. - While they are trying to maintain customer satisfaction, they struggle with how to accomplish this. They just now appear to be listening to the customer, but are slow to turn this feedback into actionable plans. - Given the highly technical focus of the company, the product is very hard to use which is why there is heavy reliance on selling services to actually run and use the Platform. Some strides have been made in the last 6 months with regard to product usability, but there needs to be more customer input to this process.