Pros
Cool work environment cool co-workers great benefits
Cons
Terrible pay compared to UB or any other department. Live Chat handles everything from sales, dreampress, wordpress, to dedicated servers and some cloud issues yet the pay is way below average. The abuse you get from customers daily is not worth the benefits dreamhost offers. Management on your back 24/7 for not meeting quota or your goals adds on to the stress of the Job. Just like the previous review management only cares about numbers and wait times. How do you expect to give great support in a short amount of time to meet the BS quota. also, the fact that a lot of older workers are making LESS than the new employees is also BS. This company was great to work for before live chat even came into the picture because not only did management care about their employees the stress of the job did not exist. I feel sorry for anyone joining the live chat team because it is completely mentally draining.