Great company - Great People - Customer Service Representative Drip Depot Employee Review

- The company prefers to promote from within, which opens opportunities for growth. - Seasonal work with the opportunity to be hired full-time. - Small company where everyone has a lot of learning opportunities, and you can make lifelong friends. - It's a meritocracy. There is no special treatment. Your performance is judged by how you show up and treat others. If you're dependable and respectful, you'll do well. If you're unreliable and disrespectful, you will probably be asked to leave. This may be a con for some who want special treatment.

- The seasonal nature may be a bad fit for some who prefer a job that is busy all year long. Summers are very busy and winters are slow, although the company does commit to full time employees through the winter and offers opportunities for projects and skill advancement. Those that are dedicated to the job get reciprocal treatment. - Attendance is a priority (this is a con if you like to call in a lot, but a pro if you're punctual and reliable. You will be recognized for your good dependability.)

The team you will have around you is one of the best. I grew to love and appreciate them as people while we struggled our way through the busy months, as well as the slower months between irrigation seasons. I hope some of us continue to be friends moving forward. I was able to have many new experiences and learn new skills constantly, and had thought provoking questions about people's irrigation thrown at me. I learned how to take product photography and how to design an irrigation system from start to finish. This is a valuable life skill to have, as landscaping companies make BANK, meaning I won't need to pay them nearly as much as someone else might.

My perspective is specific to the customer service team. I did not work in packaging or shipping. 1) One of the top managers is the son of one of the owners. This isn't what bothered me. What bothered me is that it was an inside joke that he openly HATED his job. I don't know about you, but I've never seen someone that openly tells people they hate their job get to keep their position, yet this person was almost celebrated for it. It was nothing if not disrespectful to the rest of us that worked hard. 2) When assisting with the filming team for the YouTube videos that they produce, it was disappointing that I was a provider of water on the job site. The company didn't lift a finger to assist with any food or water accommodations on these shoots, and I was never compensated for the money I spent making sure my fellow film team members always had water. One of my other co-workers also provided water on one occasion, but I believe this should have been the responsibility of the company itself. It was not uncommon for us to go to places with limited to no bathroom and drinkable water access. 3) They recently launched a new version of their website, and they couldn't find a local website engineer to help them work on the site. So they passed the responsibility of this onto the customer service team, who had 0 collective experience with reviewing and monitoring a brand new website. I helped organize the team to be more effective with this endeavor, but it was disappointing that they would dump this on us when we don't have the necessary skills to be effective at it. Luckily, I cared about being good at my job and looked into resources to help better our troubleshooting, and we were fairly successful all things considered. 4) The day before I was fired, we had a team meeting where one of the upper management types was encouraged to come listen to the customer service team. We took turns voicing our complaints while he was incredibly dismissive of what we were telling him. My coworker was quite literally crying and he didn't care. I got emotional and told him that I will be forced to look for other employment based on how he was treating us. He called me unprofessional, I responded by asking him when would he like me to tell him this, as he was barely present in our department. He commented that this was clearly more serious than he thought, and scheduled a meeting for us as a team to meet with him the next day. The next day came, and he canceled this meeting and scheduled a meeting strictly just for me at the end of the day, where he informed me that "I would never be happy here" and fired me. He also banned me from returning to my department, so I was unable to bid my coworkers farewell. To this day, I have never been told why I was fired besides the garbage reasoning above, in what was a clear case of retaliation. Sadly, Oregon is an at-will state, so there's nothing that can be done. To my knowledge, the new manager for our team specifically was fired the next day, because he 'didn't take the initiative to fire me himself'. This was the same manager that they told they would give him many months of training under the former manager (who was transitioning out for his own ventures), then pulled the rug out from under him and dumped all the responsibilities of the job onto him without adequate training, and he struggled because of it. My advice? Use this job as a stepping stone for your next position in life, and do not associate with upper management, as they will not treat you with the respect that you deserve. Goodbye Stranger. Go look up this song and recognize the vibes. Thank you.