Pros
Co-workers are awesome, the pay is awesome, free food sometimes. Get the opportunity to make extra money selling certain products within a call. Bonuses quarterly and yearly .
Cons
Mandatory OT like every single Monday , random OT on short notice. Schedules on your day off because it’s Mandatory .Shift bids every year so your schedule changes every year, so definitely not a good place to work if you have children. Have to come into work Especially during storms (hurricanes,snowstorms) , you do get the option for hotel stay paid by Duke. Just really long unnecessary hours half the time. If I didn’t have small kids I wouldn’t be complaining because who doesn’t like a nice looking check. But basically you’ll be paying rent but technically not live there because you’ll live at Duke Energy: The CEO got a nice raise but our office in Raleigh is run down , vending machines always taking our money, old computers, computer systems always down, website always down, phone payment system always down which causes high call volume.. Man, I can go on ...but I’ll stop now.