Pros
* Great team culture during my time with the company.
* Free staff meals.
* Weekly cupping sessions that help improve coffee knowledge.
* Opportunity to learn from experienced colleagues and industry professionals.
* Good place to develop operational and coffee-making skills.
Cons
* Management salaries are often not significantly higher than barista salaries despite carrying substantially more responsibilities, accountability, and stress.
* No guaranteed annual increment. Pay increases are performance-based and can take many months or even over a year to materialize.
* Employee welfare can feel inconsistent. Staff recovering from accidents or injuries may face pressure to return to work before they feel fully fit, with concerns raised about extended medical leave.
* Expectations and workload for management can be high relative to the compensation offered.
* Long-serving employees may find that salary growth does not keep pace with the increased responsibilities they take on over time.
* Communication around compensation, progression, and employee support could be more transparent.