Pros
Flexibility Holiday entitlement is good When your shift ends
Cons
Too much pressure, lots of people sick with stress you have to do their work too on top of your heavy workload. You have to service 6 customers per hour as well as 2 letters and 2 emails on top of your complaints and any other “extra” unpaid responsibilities. You are expected to go above and beyond. Once you hit your target for the hour you need to serve more customers if you hit your hourly target earlier then stop they hold your bonus over you saying it’s work avoidance. Asked to work unpaid overtime and told you have to come in for meetings and training on your days off unpaid. Managers gossip and nothing is kept private everyone is told your business, I know things about people I have never heard of or met before. Wrong people in management, it’s very unprofessional. Lots of bullying especially if your face doesn’t fit. Toxic “family” culture you are separated into teams, families & super families and you’re told “we are one team” but there is lots of competition. People in management have no clue we are told there is no hierarchy everyone is the same but everyone is on different paths and salary. Nepotism is rife, if you are friends with management you will go far. If you challenge anything they get rid of you. When you ask your team leader for help they don’t know the answer and tell you to ask someone else, they all need training. When a customer asks for a call from a manager you have to side escalate you are told to say you are a compliant manager as management don’t offer call backs. Digi is supposed to be universal but no one has access to do what you need due to lack of training people kept messing up and access was removed now only 1 or 2 people can do it, If they are off it means long waits for customers. It’s a toxic place to work. If you like feeling stressed, overworked and undervalued this is the place for you. If not then run.