Work culture - Operations Associate EMERITUS Employee Review

- Fully remote - Initially lots of course opportunities to facilitate - Interface with university faculty on select courses

- Decreasing pay - Zero stability for contract renewals (contracts given one cohort at a time) - No loyalty from Emeritus leaders despite my four years of facilitating the same course from its inception and high reviews from students and faculty - Change in policy requiring to rotate learning facilitators on courses due to some facilitators flaking on new cohort assignments last minute (whenever I never had this issue) led me to lose over $25,000 in contract opportunities - Emeritus leaders under India and APAC verification have an over-reliance on course ratings without clearly defined ratings criteria for participants, using Zoom polls to rate sessions, leading participants to unfairly rate facilitators low when they are disappointed about other aspects of course (outdated content) having nothing to do with facilitation quality - Each vertical within Emeritus (Global/US, India, APAC) has different priorities, new program advisors can drop initiatives of previous advisors leading to learning facilitator contracts not being renewed without explanation - Facilitators are viewed as customer service agents and learners as customers and the course as a product, meaning education becomes more about pleasing learner demands than actual quality of education - facilitators might take less risks in office hours due to fear of losing contracts, needing to facilitate for high ratings instead of appropriately challenging students

work life balance, supportive managers

no growth opportunity for US employees poor talent management- will hire and layoff that same talent within a year or two leadership has made it clear that India labor is cheaper. US jobs have either gone away completely or roles were laid off to be reposted in India. no innovation in the products- not a good customer/student experience